00521     2200193   4500001002100000008004100021035002000062245005200082100002600134260003300160300002600193020001800219084001400237082000800251650002300259990001500282990001500297990001500312INLIS000000000009435                                   Ind    a0010-0120008303  aCustomer Care ExcellencecSarah Cook Sarah Cook  aSarah Cook Sarah Cook  aJakarta:bPenerbit PPmc2004  aviii, 290 hal ; 24 cm  a979-442-167-7  a658 COO c  a658  aHubungan Pelanggan  a20627/2009  a20626/2009  a20628/2009