00621     2200217   4500001002100000008004100021035002000062245009900082100003000181260002900211300002200240020001800262084001400280082000800294650002600302990001500328990001500343990001500358990001500373990001500388INLIS000000000009315                                   Ind    a0010-0120008183  aCustomer Loyalty = Menumbuhkan & Mempertahankan Kesetiaan PelanggancJill Griffin Jill Griffin  aJill Griffin Jill Griffin  aJakarta:bErlanggac2005  a256 hal ; 23,5 cm  a979-741-762-X  a658 GRI c  a658  aPelanggan , Pelayanan  a13747/2009  a13746/2009  a18802/2009  a18801/2009  a18800/2009