00470     2200181   4500001002100000008004100021035002000062245005500082100001600137260003300153300002300186020001800209084001000227082000800237650001400245990001400259990001500273INLIS000000000009091                                   Ind    a0010-0120007959  aPengukuran Tingkat Kepuasan PelanggancJ. Supranto  aJ. Supranto  aJakarta:bRineka Ciptac2001  ax, 300 hal ; 21 cm  a979-518-725-2  a658 p  a658  aPelanggan  a9742/2009  a`9741/2009