na INLIS000000000008865 Ind 0010-0120007733 Indonesian Cutomer satisfaction Handi Irawan Handi Irawan Handi Irawan Handi Irawan Jakarta: elek Media Komputindo 2003 x, 191 hal ; 23 cm 979-20-4796-4 658 IRA i 658 Pelanggan 4857/2009 4856/2009 4855/2009