na INLIS000000000008558 Ind 979-20-3241-X 0010-0120007426 338 338 IRA s Handi Irawan 10 Prinsip Kepuasan Pelanggan Handi Irawan 3 Jakarta: PT. Elex Media Komputindo 2002 xiii, 170 hal, 23 cm Marketing 13493/2009 4484/2009 4485/2009 4486/2009 8065/2009